10 Work From Home Customer Service Jobs (Not Traditional Call Center, Good Pay, Beginner-Friendly)

Last checked: October 2026. Job postings can close at any time, so confirm on the company's careers page before applying.

If you want a customer service job you can do from home, without being stuck in a traditional call center, you are in the right place. The 10 openings below are all remote and all customer service or customer support related. The experience level is marked for each job, so you can quickly find the ones that fit you. Just as important, they pay a decent wage.

If you are searching for places to work remotely, this list gives you a quick look at what each employer wants and what it pays. Most of these roles are open anywhere in the United States, and any location rules are noted for each job.

Quick Overview of the 10 Remote Customer Service Jobs

• Verse Medical: Customer Experience Associate, $60,000 to $68,000 per year plus a $5,000 annual bonus
• Harvey: Customer Experience Specialist, $68,000 to $102,000 per year plus equity
• Tern: Support Specialist, $55,000 to $75,000 per year plus equity
• Area: Senior Customer Service Representative, $26 to $34 per hour
• Everside Health: Commercial Health Customer Service Representative, $55,000 per year
• Jur: Customer Success Associate, $60,000 to $63,000 per year
• Rocket Money: Customer Support Team Leader, $60,000 to $75,000 per year plus bonus
• Medrio: Technical Customer Support Representative, $58,000 to $67,000 per year
• UNFCU: Remote Contact Center Agent Level 1, about $51,000 to $55,000 per year in the New York City area
• Better: Customer Operations Associate, salary not listed

1. Customer Experience Associate at Verse Medical

Experience level: Entry-level (a little experience)

This is a full-time remote job open anywhere within the United States. No location restrictions appear in the job description.

This role is not about dealing with average everyday customers. You will respond to inbound clinic inquiries by phone, email and chat. That means working with medical facilities to troubleshoot order issues, answer product questions, share shipping updates and handle documentation needs. You will also assist clinics with product selection, substitutions and ordering guidance, while keeping clean and accurate documentation in the company's ticketing system, such as Zendesk. If you are not familiar with that platform, do an internet search and get as familiar with it as you can before you apply.

What they want

• A little experience in customer support, healthcare operations or a similar fast-paced environment
• Comfort working in a variety of programs such as G Suite, Slack and Zendesk

Preferred, but not required

• Experience supporting healthcare clinics or medical products
• Experience working in a startup or high-growth environment

If you meet the preferred items, include them on your resume.

Pay: $60,000 to $68,000 per year depending on where you live in the United States, plus a $5,000 annual bonus.

Source: Verse Medical job listing

2. Customer Experience Specialist at Harvey

Experience level: Mid-level (a couple of years in SaaS customer support)

This is a full-time remote job open anywhere within the United States, with no location restrictions seen. Harvey also offers equity, and the pay range is $68,000 to $102,000 per year.

It is a typical customer experience job. You will be the first point of contact for non-technical support inquiries, making sure responses are timely, empathetic and accurate.

You would be a good fit if you have

• A couple of years of professional experience in customer support at a SaaS company in the technology industry
• Experience with customer support platforms such as Zendesk and Salesforce
• Comfort working with AI tools

Source: Harvey job listing

3. Support Specialist at Tern (Great for Travel Industry Experience)

Experience level: Entry to mid-level (no set number of years, but tech-savvy and phone-ready)

Tern is looking for a support specialist to work full-time remotely anywhere in the US, with no location restrictions. The pay is $55,000 to $75,000 per year, plus equity.

Tern provides travel agency software, and you will be supporting travel advisors. The job is a little technical in nature, but it is still customer support. You will help travel advisors resolve issues and succeed with Tern's solutions, mostly through chat, phone, email and one-on-one sessions. You will identify, diagnose and resolve technical problems, while giving expert guidance and clear communication.

This job suits you if you

• Like customer service and are comfortable on the phone in high-pressure, time-sensitive situations
• Can de-escalate and multitask
• Have previous travel industry experience
• Are tech-savvy, a fast learner and have a startup mindset
• Are comfortable creating walkthrough videos or hosting live one-on-one trainings

Nice to have (bonus points, not required)

• Experience providing technical or phone support for SaaS applications, preferably Tern
• Experience in the travel industry
• Familiarity with Intercom, Notion, Slack and AI tools

Source: Tern job listing

4. Senior Customer Service Representative at Area

Experience level: Mid-level (a few years)

Area is hiring a senior customer service representative to work full-time remotely anywhere within the United States. It is not a bare-bones position. It comes with more responsibility, but the related experience requirements are not heavy.

What they want

• A few years of frontline customer experience or customer support experience, ideally in a SaaS environment
• Experience acting as an escalation point or peer coach on a support team
• Experience improving an AI knowledge base or measuring documentation effectiveness
• Strong product and process knowledge across a complex support surface area, or a proven record of getting to that depth quickly
• Comfort writing and documenting, including knowledge base articles and training materials
• An ownership mindset and sound judgment on complex, ambiguous or escalated tickets

Bonus points: A background in fitness, wellness, or working with small business owners and studio operators.

Pay: $26 to $34 per hour.

5. Commercial Health Customer Service Representative at Everside Health

Experience level: Mid-level (a couple of years in health plan customer service, plus claims and billing codes)

This is a full-time remote job, but there is a location requirement. You must live in the Central or Eastern time zone, and you will work 9 to 5 Central time. Only candidates in the United States who reside in those time zones will be considered.

The work is all about researching, reviewing and responding to inbound and outbound member and provider inquiries. You will use your knowledge of benefits, eligibility, claims and billing to resolve issues at first contact whenever possible.

Required

• A high school diploma or equivalent
• A couple of years of customer service experience supporting commercial fully insured health plan business
• Working knowledge of commercial health plan benefits, eligibility and claims processes
• Knowledge of CPT, ICD-10, HCPCS and revenue codes
• Microsoft 365 proficiency

Preferred, but not required

• An associate's or bachelor's degree in business, healthcare or a related field
• Experience supporting claims, medical management and/or appeals and grievance functions
• Proficiency with Salesforce or other CRM systems
• Experience identifying and reporting call trends, or serving in an informal team lead or quality capacity

Pay: $55,000 per year.

6. Customer Success Associate Remote Job at Jur (East Coast)

Experience level: Entry-level (a little account management experience)

This full-time remote role is for people who live on the east coast of the United States. If you have been searching for a customer success associate remote job, this one is worth a look. Customer success is adjacent to customer service. Once a customer has signed up, you are responsible for building that relationship and keeping them a happy, successful customer.

You will build relationships with customers, make sure all activities line up with the client's business case and business strategy, and oversee the customer's adoption, training and development of best practices. The goal is to drive incremental value and return on the customer's investment. In short, it is all about making sure the customer is successful using the company's product. The key markets are North America, Europe and Asia-Pacific.

To qualify: A little experience managing accounts or owning a book of business.

Preferred, but not required

• A couple of years of relevant work experience in SaaS account management or strategy consulting
• Additional language skills

Pay: $60,000 to $63,000 per year.

7. Customer Support Team Leader at Rocket Money

Experience level: Mid-level (a few years, team lead role)

This is a full-time remote job open anywhere within the United States, with no location restrictions. One thing to know: this job first came up about a month ago, and it is still on the company's careers page. That suggests they have not yet found the right applicant. Rocket Money removes job descriptions once a job is filled, so it appeared to still be available at the time of writing.

You will work Tuesday through Saturday, 9:00 a.m. to 5:00 p.m., in either Pacific or Mountain time. You do not have to live in those time zones, since the job is remote nationwide. Just translate your local hours to these hours.

This is a team leadership position, so it carries a little more responsibility. You will support team members with their growth, identify opportunities for process improvements, and champion changes that enhance the overall customer experience.

To qualify: A few years of experience in customer service or a closely related field.

Preferred, but not required

• Experience as a leader or team lead, including managing a team of five or more direct reports (worth having if you are really interested in this job)
• A background in a B2C technology company
• Familiarity with Looker or similar data reporting tools
• Experience using Intercom

Pay: $60,000 to $75,000 per year, plus bonus.

Source: Rocket Money careers page

8. Technical Customer Support Representative at Medrio

Experience level: Entry-level (bachelor's degree or equivalent experience)

This is an entry-level, full-time remote job open anywhere within the United States, with no location restrictions seen. You will receive, respond to, track and direct technical support calls and emails from customers. You will also manage support case details in a case tracking system, prioritize incoming cases in a high-volume, fast-paced environment, and act as support for the sales team, including study management and various marketing tasks. Some onboarding and possibly training will be provided.

Be aware that you need to be flexible enough to work a schedule aligned with Asia-Pacific times when required. That will not be all the time, but you do have to be available when necessary.

What they want

• A bachelor's degree, or an equivalent combination of education and experience
• Experience with phone and email support
• Excellent communication skills
• Experience giving presentations, training or related activity
• Experience using Salesforce, SaaS technology and software support

Pay: $58,000 to $67,000 per year.

Source: Medrio job listing

9. Remote Contact Center Agent Level 1 at UNFCU (Second Shift)

Experience level: Entry to mid-level (a couple of years in customer service)

UNFCU is the United Nations Federal Credit Union. This is the role on this list closest to a traditional contact center job, but it is fully remote, so you can do it from home. It is a full-time job open anywhere within the United States, with no location restrictions. It is a second shift opportunity: Monday through Friday, 3:15 p.m. to midnight Eastern time. You do not have to live in the Eastern time zone, so translate your local hours to these hours.

The job is all about customer service: figuring out members' financial needs and resolving their financial inquiries. You will identify, research and resolve member issues by giving knowledgeable, professional advice, and escalate concerns through the appropriate channels when needed.

You would be a great fit if you have

• A high school diploma or GED (some college coursework is preferred but not required)
• A couple of years of experience in customer service roles such as retail, concierge, call center and/or banking and financial services

You will really stand out if you have

• Intermediate skills in Microsoft Word and Excel
• Excellent communication skills
• A service-driven approach

Pay: In the New York City area, the salary is between $51,000 and $55,000 per year. In other areas the salary may be somewhat different, since more expensive areas tend to pay at the higher end and less expensive areas may pay less. Confirm the exact pay with the employer.

Source: UNFCU careers page

10. Customer Operations Associate at Better (Non-Phone Job)

Experience level: Mid-level (a few years)

This is a non-phone customer service job. It is full-time remote anywhere within the United States, with no location restrictions. You will support and resolve user issues and inquiries in a professional and timely manner over email and chat.

What they want

• A few years of experience in a customer-focused role

Highly preferred

• Knowledge of online gaming, fraud, payments, and sportsbook tools, systems and reports
• Experience with payment providers and customer support tools such as Intercom

Bonus points: Being a lifelong, passionate sports fan with a deep understanding of how to engage fans.

Pay: The salary is not listed in the job description or on the application, so confirm it with the employer.

Tips Before You Apply

• Read the preferred qualifications. Many of these jobs list preferred or bonus qualifications that are not required. If you meet any of them, make sure to include them on your resume.
• Check the time zone details. Several jobs, such as Rocket Money and UNFCU, set hours in a specific time zone but do not require you to live there. Everside Health is the exception: you must live in the Central or Eastern time zone.
• Learn the tools. Ticketing and support platforms come up again and again in these job descriptions. Get as familiar as you can with the ones an employer names.
• Confirm pay with the employer. Salary details for some roles are estimates, so work them out with the company directly.

Final Thoughts

These 10 work from home customer service jobs are mostly non-call-center roles, a few are beginner-friendly, and the pay is pretty good. Use this list as a starting point for places to work remotely, and check each job's requirements before you apply. Hopefully one of them works out for you.